Dispatcher

DispatcherFull-time Regular
Employee

Our client is seeking a full time dispatcher. Reporting to the Terminal Manager, the Dispatcher is primarily responsible for pairing company resources (equipment and drivers) to system orders while ensuring safety and efficiency at all times. This position plays a key role in the day-to-day operation of the company helping to achieve our commitment to continuously meet our customer’s requirements. The successful candidate will be required to work a rotating day shift of 7 days on 7 days off.

The POSITION and RESPONSIBILITIES:

• Match drivers, trucks and trailers to orders based on load requirements and qualifications while optimizing fleet resources and ensuring proper utilization
• Ensure drivers have adequate hours of service and rest
• Arrange for equipment to be available for fleet maintenance
• Plan route for drivers by adding route or track points as required
• Ensure all load special instructions are communicated effectively to relevant drivers and/or personnel
• Provide instructions to and answer questions from drivers
• Contact off duty drivers to provide trip instructions for next on duty status
• Communicate with drivers on any deviations with planned loads
• Communicate schedule requests to operations supervisor
• Communicate changes to planned orders and update system as required
• Monitor total mail and keep system up to date
• Assist Customer Service Representatives when required by taking customer orders by phone, email and fax and enter orders to TMW system and provide confirmation of order to the customer
• Manage tank levels and confirm inventory levels utilizing in house software system
• Create orders using the Inventory Management system for sites that have inventory levels managed by the carrier (ASR)
• Provide ETA as required and provide updated information to customers when changing plans
• Other duties as required

The INDIVIDUAL and QUALIFICATIONS:

• Previous demonstrated experience in forecasting, manpower allocation and scheduling proficiencies
• Knowledge oilfield commodities is preferred
• Familiarity and experience with RM’s, road bans and permitting- knowledge of LSD is an asset
• Experience with windows based programs is required
• High level of communication skills; both verbally and written
• Outstanding customer service behaviors
• Forward thinker – must be able to plan and foresee potential issues that may require the plan to be adjusted
• Strong organizational, interpersonal as well as the ability to work under pressure and meet deadlines
• Ability to maintain a sense of humor and composure in challenging situations and be able to handle change.
• Comfortable working in a fast-paced environment, requiring initiative and ambition

Special SKILLS (Move you to the front of the line)

  • TMW experience is an asset – must be computer literate and savvy
  • Strong organizational skills
  • Team player
  • Problem solving skills

COMPENSATION & Benefits

  • Competitive hourly rates, and salaries
  • Shift premiums, and bonuses were applicable
  • Flexible work arrangements

DSSLN BONUSES

  • Referral program available for every successful hire (certain conditions do apply)
  • Amazing corporate culture and a family like atmosphere
  • Company paid health and dental benefits and safety boot allowance
  • Employee retirement programs and incentives including a RRSP/DPSP program, scholarships, and other opportunities for your children
  • We value your ideas and feedback and give you every possible opportunity affect positive change
  • We have an uncompromising commitment to safety, quality, and lead by example

This position will be posted until such time that a suitable candidate is hired.

Our client is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. We welcome applications from all interested individuals; however only those candidates selected for an interview will be contacted.

External applicants that are being considered for this position may be required to submit to a pre-access medical, drug screen and criminal record search.